Support Manager

BGaming is a game development studio that is proud of having worldwide recognition in the sphere. Our innovative video slots are admired in the industry for numerous qualities: from eye-catching graphics, attractive features, and entertaining plots to capacity for easy integration, multi-device availability, intuitive interface, and ground-breaking formats. This series of elements have been carefully developed to create a unique gaming experience.

On top of that, we were the first major iGaming provider to introduce the "provably fairness feature". With the help of cryptography, players can easily verify that all game results are indeed unbiased and random. We are a “remote-first” company, most of our employees work remotely, which does not prevent us from maintaining and strengthening the team spirit, mutual support, and willingness to help.

Role overview:

Support Manager will work closely with BGaming customers, build relationships with them and help them achieve their technical goals, and overcome technical challenges. In this role, you will have to be able to understand the needs and goals of potential future clients and use that to introduce the company's products.

Responsibilities:‍

• Assist clients in resolving their issues and provide appropriate technical solutions, or escalate to the right specialist;
• Working closely with colleagues to identify technical errors, analyze logs and reproduce bugs;
• Checking suspicious player activity, legitimacy of winnings and identifying potential problems early on;
• Creating and customizing game environments and betting levels as requested by clients;
• Compiling documentation, training manuals and troubleshooting processes, updating them as required;
• Manage customer and colleague expectations and drive them to satisfaction;
• Keep management informed of progress on monthly/quarterly initiatives;
• Be proactive in identifying opportunities for growth;
• Collaborate with the team to achieve sustainable growth.

Qualifications:

• Experience in a similar position (~ 1 year);
• Advanced English and Russian (both writing and speaking);
• Good understanding of API communication, reading log files;
• Experience in JIRA, Kibana, Confluence;
• Solid computer, analytical, organizational skills;
• Takes initiative;
• Strong communication skills.

Nice to have:

• Technical Background;
• Experience in iGaming industry.
  

Work Conditions:

• Full-time flexible schedule (remote work is possible);
• Highly competitive compensation, motivation, benefits, and social programs;
• Paid vacation + 4 sick + 1 day off;
• Medical Insurance;
• Professional training & certifications, language courses;
• Enjoy working in a fast-growing modern iGaming company;
• Great community of experts and industry professionals.