Author(s)

Mary Kabak
Mary Kabak
Senior copywriter
Evgeny Rush
Evgeny Rush
Head of Product
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Article
Nov 19, 2024

BGaming Loyalty: where dedicated players earn big rewards

As the iGaming industry grows, online casinos struggle to attract and keep players. Many game providers rely on short-term incentives that don’t create lasting engagement. Traditional loyalty systems offer few personalized rewards and limited data, making it harder to retain players. BGaming Loyalty solves this by focusing on long-term retention with a rewards system driven by machine learning and personalized recommendations.

BGaming Loyalty is a fully integrated experience designed to keep players engaged. One of its features, BGaming Lobby, lets players seamlessly explore and switch between BGaming’s games, with personalized suggestions based on their preferences.

The BGaming Drops & Challenges section centralizes all promotions, making it easy for players to view and join upcoming events, track their progress, and stay up-to-date on active campaigns.

At its core, BGaming Loyalty focuses on players’ interests and rewards their activity. Players earn loyalty points through gameplay and participation in promotions, helping them level up and unlock exclusive rewards. The system allows for real-time progress tracking, so players can easily monitor their advancement and plan their next steps. As they reach new levels, they gain access to new features and rewards, creating a personalized experience. With the ability to view upcoming rewards, players are motivated to keep playing and achieve higher milestones.

As for casino operators, BGaming Loyalty is more than just a rewards program; it's a tool designed to boost player engagement and key business metrics. By focusing on factors like retention rate, average revenue per user (ARPU), lifetime value (LTV), session length, and churn rate, the program helps measure its effectiveness in driving success.

It enhances player retention and LTV by encouraging longer playtime, which leads to higher profits. The program also increases ARPU by offering unique rewards that motivate players to bet more and stay engaged. With a leveling system that rewards progress, players unlock exclusive perks, such as special skins and event invitations, promoting longer gaming sessions. Additionally, BGaming Loyalty uses player data to provide personalized offers, creating a more engaging and relevant experience that supports improved business outcomes.

The effectiveness of this tool is proven by the success of similar loyalty programs. After integration, casinos saw a 12% increase in player retention within the first quarter, driven by a tiered rewards system that encourages long-term engagement. For high-frequency players, ARPU rose by 18%, while tournament participation grew by 25% and average session times increased by 20%. Personalized rewards also led to a 15% rise in games played per user, and exclusive rewards boosted player loyalty, resulting in a 22% increase in LTV.

At BGaming, we believe that true loyalty isn’t built on short-term rewards, but on creating meaningful, personalized experiences that resonate with players. Our approach goes beyond just increasing engagement — it’s about fostering a deeper connection between players and casinos. By focusing on long-term retention and delivering value that evolves with player preferences, we’re helping casinos not only succeed, but thrive in an ever-changing industry.

Evgeny Rush, Head of Product at BGaming

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